Delete an account or an organization

You delete an account, or a whole organization with all its accounts, in Organization settings. Nothing is deleted at once: for 30 days the account or organization is pending deletion, and the deletion can be canceled. After those 30 days it can no longer be canceled, by you or by support.

Before you delete: export your data

Once you delete, nobody can open the account, so export the data you want to keep first. There is no single export of a whole account. Export your products from the product list — see Exporting products — and select Include asset files on the Assets tab to get your asset files with them.

Account or organization — what differs

Whoever may delete an account or an organization may also cancel its deletion.

	Delete an account	Delete an organization
Covers	One account and its product data	The organization and every one of its accounts, with its users’ access, user groups and billing details
Who may	A user who may manage accounts and that account’s settings	An administrator of the organization
Where	Accounts, then the account	Dashboard
You confirm by	Selecting Delete account again	Typing the organization’s name
Who still sees it while pending	Everyone who can open Accounts	The organization’s administrators only

Delete an account

1. Open Organization settings and select Accounts in the menu bar.
2. Select the account.
3. Under Administration, in Delete account, select Delete account.
4. The confirmation Delete this account? says that nobody can use the account from now on and gives the date its data is permanently deleted. Select Delete account.

The page says Account pending deletion. The account’s status is now Pending deletion, in the Accounts list and on its page.

Delete an organization

1. Open Organization settings for the organization and select Dashboard in the menu bar.
2. Under Administration, select Delete organization.
3. The page Delete organization “‹name›”? lists what is deleted and gives the date. Under Organization name, type the organization’s name exactly as shown.
4. Select Delete organization.

The page says Organization pending deletion and takes you to your profile.

While it is pending deletion

From the moment you delete, until the deletion is canceled:

• Nobody can open or use the account in heavendata, in the apps or through the API.
• No import or export runs, and nothing is delivered to your channels.
• Feeds, links to your files, FTP logins, the asset inbox and the brand portal stop answering, as for an account that doesn’t exist.
• All data is kept, and the account keeps its web address, so nobody else can take it.
• The account can’t be renamed and its plan can’t be changed.

A user of the organization who opens the account’s address sees “‹name›” is pending deletion, with the date its data is permanently deleted and who can cancel the deletion. Anyone else sees Access denied.

Cancel the deletion

You can cancel a deletion until the date shown.

The app doesn’t open a pending account. To get to the right page from there, open the account’s address: the page “‹name›” is pending deletion has Open Organization settings for whoever may cancel the deletion, and it takes you straight there.

An account: in Organization settings, select Accounts, then the account, and select Cancel deletion. The page says Deletion canceled, and the account works again as before.

An organization: an administrator opens Organization settings for the organization, selects Dashboard and, under Administration, Cancel deletion. This brings back every account that was deleted with the organization. An account that was deleted on its own before stays pending deletion, with its own date.

An account that was deleted together with its organization can’t be canceled on its own: the page says The organization is pending deletion too. Cancel the organization’s deletion first.

Emails about the deletion

Everyone who had access when it was deleted receives these emails: the organization’s administrators, and every user with a permission on the account, directly or through a user group. For an organization, each email lists its accounts. The emails are in English.

Email	Sent
Account “‹name›” pending deletion · Organization “‹name›” pending deletion	Right after the deletion. It names who deleted it and the date, and has a Cancel deletion button for those who can cancel.
Account “‹name›” is permanently deleted on ‹date› · Organization “‹name›” is permanently deleted on ‹date›	The day before that date.

Canceling the deletion stops the emails still to come.