How folders in the cloud drive are named and moved, and how images are made into the sizes your channels need.
Assets are the files you keep in heavendata: images, PDFs and any other file. They are either assigned to products or kept in the cloud drive.
| Topic | What it covers |
|---|---|
| Folders in the cloud drive | How folders are named, and what happens when a name is taken or a move is refused. |
| Image variants | How images are made into the sizes and file formats your channels need. |
Folders in the cloud drive
Section titled “Folders in the cloud drive”The cloud drive keeps the files that are not assigned to products, at its top level or in folders you create. Open it from the sidebar: Catalog > Cloud drive.
A folder name is used once in each folder. Two folders in the same folder, or
both at the top level of the cloud drive, can’t have the same name. Case matters:
Photos and photos are two different names and can sit side by side. Files can
share a name.
| What you do | What happens when the name is taken |
|---|---|
| Create a folder with New folder, or rename one with Rename | The folder isn’t created or renamed, and a message names the folder that already exists. Choose a different name. |
| Move a folder with Move to folder into a folder that already has a folder of that name | The whole move is refused and nothing is moved, including the other files and folders you selected. Rename one of the two folders and try again. |
| Upload with Add folders | Nothing is refused. Files go into the folder of that name that is already there, and a missing folder is created. |
A folder can’t be moved into itself or into a folder inside it. In Move to folder, the folders you are moving are grayed out, and you can’t open them to choose a folder inside. A move can still reach such a folder when someone else moves folders at the same time: if you move one folder into a second while a colleague moves the second into the first, the move made first goes through and the other is refused. A refused move says why, and nothing is moved. Choose another folder.
A move can also fail with Couldn’t move the assets. Try again, and contact support if it fails again. when it waits too long for another move that is still running. Then nothing was moved; try again in a moment.